FAQs

We have summarised a list of our most frequently asked questions by prospective customers in regards to our services. If you have an enquiry not covered here, then contact us on 020 8302 2447, or fill out a contact form.

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What are the benefits of shutters?
Shutters have been a longstanding tradition among townhouses and cafes as they strike a perfect balance between aesthetics and practicality. Adjustable louvres allow total control of light, privacy and air flow. Shutters also help with insulation and keep winter draughts out.
How much will shutters cost?
The price for new shutters will depend entirely on the size of window and the product that is chosen. With so much variation between materials and design, it is impossible to estimate the cost of a product without first determining the measurements for the height and width of your windows. Call us now for an estimate.
How do I measure my windows?
To get the most accurate measurement, you should record the distance from reveal to reveal - first from left to right for the width, and then top to bottom for the length. For accuracy, we always visit your home to obtain our own measurements before crafting and fitting your new shutters.
What happens at the survey request?
One of our experienced surveyors will visit your home, measure your windows, and show you a range of shutter samples, offering any advice if needed. We can then give you accurate costs for the different available options. This process will generally only take 20 to 30 minutes. We offer these appointments at times that suit you, which conveniently include evening and weekends. Diamond Shutters do not employ sales people, we are a company driven by our passion to provide a positive experience to the customer. We prefer to let our products and our service do the sales for us.
What colours and stains are available?
We have a vast range of colours and stains from which to choose. For our full selection of what is available for each product, please see our colour options.
What louvre/slat size should I choose?
We generally use the size of your window to guide us as to which louvre size to recommend. Large louvres work well on larger windows, as the increased gap between slats will allow more light to enter the room. Smaller louvres, however, will allow more privacy even when partially open, as the slats lie much closer together. You will be able to view the different louvre sizes during your home visit; however, the most popular sizes are 47mm, 63mm, 89mm and 114 mm.
How do I order and what do I have to pay upfront?
Firstly, you should organise your free window evaluation to discuss your available options. Then call us stating your name and quotation number, after which we will confirm the style, colour and price to ensure everything is correct. We then take a 50% deposit which can be paid by debit or credit card, or a cheque. The rest of the payment is taken on the day of installation.
How long do my shutters take to be made?
Shutters will generally take between 7-9 weeks to arrive, from order date to delivery date. We update you during that time to let you know how the process is coming along, to communicate the estimated week of arrival and to arrange a suitable fitting date.
Can I fit my own shutters?
We do offer a supply option for our shutters. However, unless you are a trained carpenter with window shutter experience, we do not usually recommend you fit them yourself. Our fully qualified carpenters will ensure your shutters are fitted perfectly.
How do I clean my shutters?
Our shutters are designed to be almost maintenance-free. Simply dust them regularly and if necessary wipe them down with a damp cloth or sponge.
My windows are not quite perfect squares; can I still have shutters?
Many windows, especially those in older houses, can be imperfectly shaped. Where this is the case, we simply fit the shutters using small side battens or frames to provide a correct fit.